Baranof Blog & Fishing News

The ability to recognize an opportunity to excel, or exceed customer expectations, is a valuable asset that companies look for in their employees.  Latoya demonstrates this innate quality on a daily basis.

Our fresh crab is a popular dish at the Alaska Fish House, though it does take a little effort to eat.  Occasionally, Latoya has had call to sit with some customers and open their crab for them.  One example, however, stands out as an exceptional portrayal of Latoya’s customer service acumen in the way she handled the situation.  A customer approached her, explaining that she was having difficulty with her food.  As they approached her table, the customer was basically yelling at her because she couldn’t shell her crab, so Latoya, as she had in times past, volunteered to do it for her.  Latoya stood there for the guest’s entire meal opening every piece of crab, even though the customer berated her for the duration.  Even though the customer was still irate, Latoya offered her guest more crab on the house, despite the knowledge she’d be opening every piece of that as well.  Though the customer refused and left the restaurant, Latoya was able to continue her day with a smile, proud that she had done everything she could to please her customer.  She was even congratulated by several other patrons that had seen the situation unfold and commended her for doing an amazing job.  One couple put it perfectly when they told Latoya, “You did an awesome job, that was the best display of customer service we’ve ever seen”.  Examples like these, and there are many, are why we’re proud to have Latoya Thomas as a leader on the Alaska Fish House team.