Bonnie Steinberg
Office Manager
Responsibility:
All customer relations prior to, and after, they're handed off to their guide.
Who I am looking for:
Being detail oriented is a must for my team. Checking all the boxes, returning calls, punctuality, and a good understanding of, or ability to learn, Quickbooks. I need folks that don't mind waiting in the rain for a guest late getting off the ship, but also like to hustle when the situation dictates.
Whatever your particular skillset, there are opportunities to excel at Baranof as a customer rep/office worker. Every day brings new challenges as we strive to exceed customer expectations. Whether that's follow-through on a call or email inquiry, taking family photos after an excursion, or tracking down a lost wallet and getting back to the ship before they sail, a day rarely passes without an opportunity to problem solve and hustle. My team doesn't just hold a sign on the dock or punch numbers into a computer, we're in the business of finding excuses to go above and beyond.
Customer service reps that get burnt out typically do so because they're unwilling or unable to make a call or decision based off incomplete information. We move a lot of people; the ability to think on your feet, or lack thereof, is often the deciding factor in whether or not one of my team enjoys their job.